Refund policy
At Rigged Australia, we want you to be satisfied with your order. If there is an issue with your purchase, please contact us and we will do our best to assist.
Returns
Due to hygiene and safety reasons, we are unable to accept returns on opened or used skincare and grooming products unless the item is faulty, damaged, or incorrect.
To be eligible for a return:
- Items must be unused and in their original packaging
- Return requests must be submitted within 14 days of delivery
- Proof of purchase is required
Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order.
To help us assess the issue, please provide:
- Your order number
- A description of the issue
- Clear photos and video showing the damage or fault
- Photos of the product packaging
Once reviewed, we may offer a replacement, store credit, or refund where appropriate.
Change of Mind
We do not currently offer refunds or returns for change of mind purchases.
Refunds
Approved refunds will be processed back to your original payment method. Please allow several business days for your bank or payment provider to complete the transaction.
Shipping costs are non-refundable unless required under Australian Consumer Law.
Contact
For all return or refund enquiries, please contact: