Need to know

At Rigged Australia, we want you to be satisfied with your order. If there is an issue with your purchase, please contact us and we will do our best to assist.

Returns

Due to hygiene and safety reasons, we are unable to accept returns on opened or used skincare and grooming products unless the item is faulty, damaged, or incorrect.

To be eligible for a return:

Items must be unused and in their original packaging
Return requests must be submitted within 14 days of delivery
Proof of purchase is required

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order.

To help us assess the issue, please provide:

Your order number
A description of the issue
Clear photos and video showing the damage or fault
Photos of the product packaging

Once reviewed, we may offer a replacement, store credit, or refund where appropriate.

Change of Mind

We do not currently offer refunds or returns for change of mind purchases.

Refunds

Approved refunds will be processed back to your original payment method. Please allow several business days for your bank or payment provider to complete the transaction.

Shipping costs are non-refundable unless required under Australian Consumer Law.

At Rigged Australia, we aim to process and dispatch all orders as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is received.

Please note that processing times may increase during product launches, promotions, holidays, or high-volume periods.

Shipping Times

Estimated delivery times:

Victoria: 1–4 business days
Interstate Australia: 3–8 business days

Shipping timeframes are estimates only and may vary depending on your location and the courier network.

Shipping Costs

We offer:

Flat rate shipping Australia-wide: 11.95 AUD
Free standard shipping on orders over $120 AUD

Shipping costs are calculated at checkout.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping details are entered correctly at checkout.

Rigged Australia is not responsible for delays, lost parcels, or additional shipping costs resulting from incorrect address information provided by the customer.

Lost or Delayed Parcels

Once an order has been dispatched, delivery is handled by the courier service.

If your parcel is significantly delayed or appears lost, please contact us and we will assist where possible.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery with:

Your order number
Photos and video of the damaged item
Photos of the packaging

We will review the issue and provide a suitable resolution where appropriate.

International Shipping

We currently ship within Australia only.

Contact

For any shipping enquiries, please contact:

contact@riggedaustralia.com

Rigged Australia is proudly based in Melbourne, Victoria, with every product formulated and manufactured in Queensland, Australia.

We are committed to partnering with Australian businesses wherever possible. Supporting local industry is one of our core values.

By manufacturing in Australia, we're able to maintain exceptional quality standards, ensure complete transparency, and contribute to the growth of Australian businesses and communities.

When you choose Rigged Australia, you're supporting a brand that believes in premium Australian craftsmanship from start to finish.

Have a question or need assistance? Please visit our Contact Us page and complete the form to send your enquiry directly to our team.

Prefer to contact us another way?

Email us at contact@riggedaustralia.com
Send us a message on Instagram at @riggedaustralia

We aim to respond to all enquiries within 48 hours.